If you have been involved in an accident you are entitled to have your vehicle repaired or receive the full value of your vehicle if it’s deemed a total loss. We recover the payment and the costs incurred from the “at fault” party’s insurance company.

– Any Vehicle
– Any Damage
– Any Repairs

Castle Accident Management can deal with it all.

After an independent inspection by our VDA and Audatex qualified vehicle assessors; a vehicle Engineers Report will be prepared which will outline all
the damages caused to your vehicle from the accident. That will enable us to know, if the vehicle is repairable or a total loss.

If the vehicle is a total loss:

Write-off / Total Loss (PAV)
If your vehicle is deemed to be beyond economical repair and it costs more to repair than the value of your car it will be classed as a “total loss”. This means that the insurance company will be liable to pay for the Pre-Accident Value (PAV) of your vehicle which will allow you to purchase another vehicle. Once your vehicle has been paid out for Castle Accident Management will arrange for the vehicle to be disposed of.

If the vehicle is repairable

Credit Repair
This is the most convenient way to go through a vehicle repair process. If you do not want to involve your own insurers (which may have an effect on your premium on renewal) let us credit repair the vehicle in one of our insurance approved body shops. We will place your vehicle into repairs immediately and have you back on the road in no time. This will not have an impact on your premiums and we will recover the repair cost directly from the third party’s
insurance company.

Some of the benefits and advantages of using our approved repairer’s:

Guaranteed Work
Our repairs will be fully professional with brand new dealer parts and a full 3 years paint protection guarantee, this means that your vehicle will be
returned back to you the way it was prior to the unfortunate accident.

Replacement Vehicle
Whilst your vehicle is in repairs, providing we haven’t already given you one of our vehicles, we will offer you a replacement vehicle for the duration
of the time your vehicle is in repairs with one of our insurance approved garages. On completion of the repairs and your vehicle returned to you we will then look to collect our vehicle. This will give you absolute peace of mind and guaranteed professional repair throughout.

Service & Aftercare
If you have any other issues or you just simply need advice, our team at Castle Accident Management, who are well trained, will be more than happy to help. This is part of our ongoing aftercare service to our valued customers.
What happens next?

Once your vehicle has been repaired and returned to you – we will then collect our replacement vehicle on a day that is convenient for you. We will then be looking at settling other aspects of the claim if there are any.